Leather Service FAQs
Are your product photos real? Our photos are based on real reference images of the actual product — some are enhanced or rendered using AI to get clean, consistent studio-quality shots. If you'd like to see unedited raw reference photos before purchasing, just ask and we're happy to share them.
Do you have videos of your products? We don't offer videos for every item as standard, but can arrange this for custom orders. Since our production is based overseas, video turnaround can take a few days.
Where are you located? Our head office is based in Melbourne, Australia. Our leather production partner is based in Central Vietnam.
Can I visit your studio? We're a fully online business, so we don't have a physical shopfront or studio open for visits. This lets us focus on quality craftsmanship rather than retail overhead. All custom design work is handled remotely through photos, videos, and calls, so you get a personalized experience without needing to be in the same country as us. We're happy to send progress photos/videos along the way if you'd like to follow the process.
Do you have a swatch catalogue? We don't have a physical swatch catalogue, but we offer a wide range of leathers and colors. Send us an inspo image and we'll source the closest match for you.
What's the difference between custom and in-stock orders? In-stock pieces are ready-made and photographed, so they ship fastest. Custom orders are handmade to your chosen leather/color and take longer, since they're produced overseas. If you're flexible on color, we recommend checking our in-stock range first for quicker delivery.
How long does a custom order take? Turnaround time varies from 3–14 days, depending on the complexity of the design and whether your chosen leather is already in stock or needs to be sourced. Simpler designs using readily available leather are on the faster end; more intricate designs or leathers that need to be sourced can take closer to the full 14 days. We'll always give you an estimated timeframe once we've confirmed your design and leather choice.
What shoe sizing info do you need for custom orders? Just your shoe size. We also offer one revision before production if the size or design isn't quite right.
What's your return policy? We accept returns as long as the item is undamaged and in its original condition. Returns are processed through our logistics partner — we'll provide the return details once your return is approved.
Do you have a physical shopfront? We currently operate solely online. As we grow, we plan to explore physical retail options.